9ku Terms and Conditions — Please Read Before Use

1 General Terms & Conditions

9ku (hereinafter referred to as the "Platform" or "we") is an internationally licensed online gaming platform. These Terms and Conditions ("Terms") constitute a legally binding agreement between 9ku and its users ("you" or "member").

These Terms apply to users from Bangladesh and various other countries. Users are encouraged to be aware of and comply with local laws governing online gaming in their respective jurisdictions. Compliance with local law is entirely the user's responsibility.

9ku reserves the right to modify these Terms at any time without prior notice. Continued use of the platform following any changes will be considered acceptance of the updated Terms. We recommend visiting this page regularly to stay informed.

• These Terms are available in both English and Bengali. In the event of any conflict, the English version shall prevail.
• All services provided by 9ku are for entertainment purposes only.
• Using any part of the platform constitutes full acceptance of these terms and conditions.
• 9ku is not responsible for any third-party links or services.

2 Account Registration & Eligibility

To register an account with 9ku, you must be at least 18 years of age. You are required to provide accurate and complete information during registration — providing false information may result in account closure and forfeiture of any balance.

Each person may operate only one account. Multiple accounts created from the same device, IP address, or payment method will be flagged as "duplicate accounts" and closed.

• The mobile number or email address provided during registration must be valid and accurate.
• Never share your password with anyone — you are solely responsible for the security of your account.
• Account transfer or sale is strictly prohibited.
• 9ku reserves the right to review any account at any time if suspicious activity is detected.
• By registering, you confirm that you are not accessing the platform from a restricted region.

3 Deposits, Withdrawals & Payments

9ku supports deposits via Bangladesh's most popular mobile banking services — Mobile Banking, Nagad, and Rocket. The minimum deposit amount is BDT 200. Deposits are generally credited to your account instantly.

To make a withdrawal, your account must have completed KYC verification, and any applicable wagering requirements from bonus use must be met. Withdrawal requests are typically processed within 10–30 minutes.

• Withdrawals must generally be made through the same payment method used for the original deposit.
• Deposits from third-party payment accounts are not accepted.
• Large withdrawal amounts may require additional verification.
• Deposits are generally non-refundable once processed; however, assistance is available in cases of technical error.
• 9ku reserves the right to suspend transactions if money laundering or any illegal activity is suspected.

4 Bonus & Promotional Offers

9ku offers a wide range of bonuses and promotions — including welcome bonuses, deposit bonuses, cashback, reload bonuses, and more. Each bonus comes with its own terms, which you should read carefully before claiming.

Bonuses generally come with a wagering requirement. For example, a BDT 100 bonus with a x20 wagering requirement means you must place a total of BDT 2,000 in bets before any winnings from that bonus can be withdrawn.

• Bonuses may have a claiming deadline; expired bonuses are automatically cancelled.
• Not all games may be available for play with bonus funds; certain game restrictions may apply.
• Any attempt to claim bonuses fraudulently will result in account closure.
• Only one bonus may be active at a time; multiple bonuses may not apply simultaneously.
• 9ku reserves the right to modify or cancel any bonus offer at any time.
• To qualify for a referral bonus, the referred person must create a verified account.

5 Betting & Gaming Rules

All betting and gaming activities on 9ku are conducted fairly and transparently. Each game has its own rules, which should be reviewed before play. Separate guidelines apply to Sports Betting, Live Casino, slots, and bingo.

Once a bet is confirmed, it generally cannot be changed or cancelled. In the event of a technical error or exceptional circumstances, 9ku reserves the right to void or amend bets. Live event betting relies on real-time data.

• Each game has a maximum bet limit; VIP members are entitled to higher limits.
• Any winnings resulting from a software error are void and will not be paid out.
• If a game is interrupted due to a lost internet connection, the outcome will be determined in accordance with our standard rules.
• If a match is cancelled or postponed in Sports Betting, the related bet will generally be considered void.
• Using bots, scripts, or any automated software to play games is strictly prohibited.

6 Responsible Gaming

9ku believes gaming should be an enjoyable form of entertainment, not a source of addiction or financial stress. We provide a range of responsible gaming tools to help you stay in control of your gaming habits.

You can set daily, weekly, or monthly deposit limits at any time. If you feel that gaming is having a negative impact on your life, you can use the self-exclusion option to close your account for a set period.

• No one under the age of 18 is permitted to use this platform.
• If you notice signs of problem gambling, please seek help immediately.
• Any attempt to open a new account during a self-exclusion period will be rejected.
• To learn more about our responsible gaming tools, please visit our Responsible Gaming View page.

7 Privacy & Data Protection

Protecting your personal information is our top priority. 9ku collects, stores, and uses your data in compliance with international data protection standards. Your information is never shared with unauthorized third parties.

We use your information solely for account management, payment processing, legal compliance, and service improvement. For more details, please see our Privacy Policy Read page.

• All data is protected with SSL encryption.
• Your data is never sold to third parties for marketing purposes.
• Information may be disclosed to authorities when required by law.
• To request correction or deletion of your personal data, please contact customer support.

8 Account Suspension & Closure

9ku reserves the right to suspend or permanently close an account without prior notice in the following circumstances:

You may request to close your account at any time. You will be given the opportunity to withdraw your verified balance before closure. However, if the account is closed due to a breach of these Terms, the balance may be forfeited.

• Re-registration is not permitted after an account has been closed due to a violation.
• In the case of a temporary suspension, an explanatory email will be sent to you.
• Relevant clauses of these Terms will remain in effect even after account closure.

9 Dispute Resolution

If you have a dispute or complaint, please contact our customer support team first. Live chat responses are typically received within 5 minutes. We aim to resolve most disputes within 24–48 hours.

If a matter cannot be resolved through support, a complaint may be submitted to our licensing authority. 9ku is committed to fair and transparent resolutions at all times.

• Complaints must be submitted within 30 days of the incident.
• Please include your account number and any relevant details when submitting a complaint.
• Log data will be reviewed to investigate any technical error claims.
• 9ku's server data is the definitive record for all final decisions.

10 Terms Amendment Policy

9ku reserves the right to update these Terms and Conditions, in part or in full, at any time. For significant changes, a notification may be sent to your registered email or mobile number. Continued use of the platform after any changes constitutes acceptance of the updated Terms.

We therefore recommend reviewing this page regularly, especially before making a large transaction or claiming a bonus. The date of the most recent update is always shown at the top of this page.

• Minor updates (such as spelling corrections) may be made without prior notice.
• Major changes are typically announced with 7 days' notice before taking effect.
• Previous versions of the terms are available on request through Customer Support.