The security of your personal information is our highest priority. This privacy policy clearly explains what data is collected, why it is collected, and how it is kept secure.
6 Core Principles We Follow to Protect Your Data
All your data is protected with 256-bit SSL encryption. End-to-end encryption is ensured at every stage of data transfer.
Your personal data is never sold or shared with advertisers or third parties. It is used solely to deliver our services.
We are upfront about what data is collected and why. There are no hidden agendas — full transparency is our policy.
Your data is stored on secure servers accessible only to authorized personnel. Regular security audits are conducted.
You can view, correct, or delete your data at any time. You also have the right to object to the processing of your information.
In the event of a data breach, we will notify you within the legally required timeframe and take immediate action.
Important: By using the 9ku platform, you are considered to have read and accepted this privacy policy. If this policy is updated, changes will be reflected on this page.
9ku (www.9ku.pro) is an international-standard online gaming platform. We believe every user's privacy is a fundamental right. This privacy policy clearly explains how 9ku collects, stores, processes, and protects your personal information.
This privacy policy applies to all 9ku services, websites, and mobile applications. It takes effect the moment you register on our platform, make a deposit, or use any of our services. We serve users across Bangladesh and around the world, and we are equally committed to protecting everyone's data.
We never sell your data, share it with third parties without your permission, or use it for unnecessary purposes. 9ku's privacy policy is built on complete transparency so you can enjoy our services with full confidence.
9ku collects various types of information necessary to provide our services. This data falls into two categories — information you provide directly and information collected automatically.
| Data type | Example | Collection Methods |
|---|---|---|
| Identity-related | Name, date of birth, national ID | Registration form / KYC |
| Contact Information | Mobile number, email address | Registration form |
| Financial Information | Mobile Banking/Nagad number, transaction history | Payment processing |
| Device information | IP address, browser, operating system | Automatic |
| Usage data | Game history, login times, activity logs | Automatic |
| Cookie Information | Session cookies, preference cookies | Browser |
9ku uses your information for specific, defined purposes. We never use your data for irrelevant or unauthorized activities. The primary purposes are outlined below:
Our commitment: Your information is used solely for the purposes stated above. If we ever need to use it for a new purpose, we will seek your consent first.
9ku employs industry-leading technology to protect your data. Our security framework is structured in multiple layers so that if one layer is compromised, the others remain intact.
Cookies are small text files stored in your browser. 9ku uses cookies to improve your experience and ensure the platform functions properly. We use four types of cookies:
You can manage or delete cookies through your browser settings at any time. However, disabling essential cookies may affect the functionality of certain platform features.
9ku respects your data protection rights. Under international data protection laws, you have the following rights:
You have the right to know what information we hold about you and to request a copy.
You may request corrections to inaccurate or incomplete information at any time.
You have the right to request deletion of your data under certain circumstances.
You may object to marketing communications or certain types of data processing.
The right to receive your data in a portable format and use it elsewhere.
You may request a temporary restriction on processing while a dispute over data accuracy is ongoing.
To exercise any of these rights, please contact our customer support team. We will respond to your request within 30 days.
9ku retains your data only for as long as necessary. Information that is no longer needed is securely deleted after the designated period. The retention periods for different types of data are outlined below:
| Data type | Retention Period | Reason |
|---|---|---|
| Account Information | 5 years after account closure | Legal Obligations |
| Transaction Records | 7 years | Financial Regulatory Guidelines |
| KYC Documents | 5 years | AML Compliance |
| Gaming logs | 2 years | Dispute resolution |
| Customer Support Records | 3 years | Service Quality Improvement |
| Marketing preferences | Until consent is withdrawn | User preferences |
9ku is strictly for users aged 18 and above. We do not knowingly collect any personal information from minors.
Age is verified at registration and confirmed during the KYC process. If we become aware that a minor's data is present in our system, the account will be immediately suspended and all associated data deleted.
A note for parents: If your child has accidentally registered on 9ku, please contact our support team immediately. We will act promptly and delete all associated data.
For any questions, requests, or complaints regarding our Privacy Policy, please contact our Data Protection Team. We typically respond within 7 business days.
If your concern is not resolved with us, you may file a complaint with your country's data protection authority. 9ku always cooperates fully with regulatory bodies.
Answers to the Most Frequently Asked Questions
Your privacy matters most to us. Register with 9ku and enjoy gaming in a completely secure environment.